Interrupt Reduction Projects

“assigning a primary on-call to handle pager duty, while round-robin assigning tickets across the team. This setup frequently led to undesirable outcomes, as engineers couldn’t successfully under-take project work and ticket duty simultaneously” If that looks like your team and you’re looking for ideas to manage toil this article from @usenix ;login: magazine and shared on the @googlesre resources page https://sre.google/resources/ could help you to identify interruptions and find out an adapted strategy for your team.